I suffered a loss. My mother passed. I reached out to Michelle about any lease obligations. She was quick to respond and expressed her condolences. My mother has lived at your community since spring of 2018. I have found the property and management to be well maintained and friendly.
Unfortunately a family member decided to get involved behind my back. My sister Gina Battani has not been involved with my mother for 5 plus years. For me it’s been close to 4 years. Death brings families together but not always for the better. I am not sure of all the details involved with her conversation with Michelle. I do know that Gina attempted to get information about a resident. As far as I am concerned , Michelle should be commended for her ability to uphold the privacy of your residents. She was not intimidated into breaking policy. Doing the right thing doesn’t always mean pleasing everyone. My sisters retaliation was uncalled for and for that I am truly sorry.
The unkind, unsubstantiated complaint only shows the integrity displayed by Michelle when put in such a situation.